Refunds & Exchanges

In case the product is with a manufacturing defect or a wrong product has been received, kindly contact/email at “team@nafraindia.com” within 48 Hours of receiving the products. Your email should contain comprehensive details along with images of the defects/complaints of the product delivered to you.

Your purchase is eligible for return or exchange only if it meets the following conditions:

• An incorrect product has been delivered to you i.e. the product does not match the item in the order confirmation email.
• If the product you receive has a genuine quality/manufacturing defect.

If your purchase meets our return criteria stated above, please contact our care team within 48 hours of delivery with the following information:

- Order number

- Delivery address

- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item

Our Quality Check team will verify the manufacturing defects, after that our customer service team will email or contact you for the necessary action.

The product must be received within 10 days from the date of advice by Customer Service Department. Please ensure that the product you return is unused, unworn and the original tags are intact.

• Refunds will be made only in accordance with the terms herein and in the form of store credit, only. Such refunds would be processed within 7 working days of the acceptance for refund request in case the product has not been delivered to You.
• For domestic orders only all exchanges, including change of size are subject to availability and Our specific confirmation.
• Any product exchanged once will be considered as customised and not be eligible for further exchange.
• In case of a return or exchange, a restocking fee will be charged @10% of the MRP of the product.
• Store credits issued against refunds will be valid for a period of 12 months from the date of issuance.
• We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

LIST OF NON-RETURNABLE OR NON-EXCHANGEABLE PRODUCTS

• All international orders do not qualify for returns or exchange
• Accessories, including jewellery, clutches, wallets, bags, scarves, belts, footwear etc.
• Custom made and Made to order products.
• Orders placed using store credit
• Unstitched items like Dupattas, Sarees with unstitched blouse
• Altered products as per the specifications/measurements provided by you
• Products that are purchased in any sale / promotion organized by Nafra India
• Products which were identified/marked as non-returnable or non-exchangeable at the time of purchase.
• Where provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with Your return/exchange.
• Unidentified returns may be returned to the sender.